Refund & Cancellation Policy

1. One-time purchases (no auto-renewal)

Premium on The Inmost is sold as a one-time, fixed-term access pass, not a recurring subscription. We do not automatically renew or charge your payment method when your access period ends. If you want continued Premium access after expiry, you must purchase a new plan.

Current plans and prices are listed on our Pricing page: ₹149 for 7 days or ₹399 for 30 days of Premium access.

2. Cancellation

Because Premium is a prepaid, fixed-term product with no recurring billing, there is nothing to "cancel" in the sense of stopping future charges. Your Premium features remain active until the end of the purchased period, after which your account returns to the free tier unless you buy Premium again.

You may delete your account at any time through in-app settings or by contacting us. Account deletion is separate from payment; deleting your account does not automatically entitle you to a refund for unused Premium time (see Section 3).

3. Refund eligibility

We want you to feel confident trying Premium. Refunds are handled as follows:

• Within 24 hours of purchase: If Premium was charged in error, you did not intend to purchase, or you are unable to access Premium features due to a technical fault on our side, contact us within 24 hours of payment. We will review your request and, if approved, issue a refund to your original payment method via Razorpay.
• After 24 hours: Premium access is delivered immediately upon successful payment. After 24 hours, purchases are generally non-refundable, including for unused days remaining in your access period, change of mind, or account inactivity.
• Duplicate or failed charges: If you were charged twice for the same purchase or payment failed but an amount was debited, contact us with your receipt and we will investigate and correct the issue.
• Chargebacks: Please contact us before initiating a chargeback with your bank. We will work in good faith to resolve billing disputes quickly.

Refund decisions are made at our reasonable discretion, consistent with applicable consumer protection laws in India. Nothing in this policy limits your statutory rights where those rights cannot be waived by contract.

4. How refunds are processed

• Approved refunds are processed through Razorpay to the original payment method used at checkout.
• Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
• If a refund is approved, Premium access for that purchase may be revoked immediately or at the end of the current billing day, at our discretion.

5. How to request a refund or billing help

Email admin@theinmost.com from the email address linked to your Inmost account and include:

• Your full name and account email
• Date and amount of the charge
• Plan purchased (1 week or 1 month)
• A brief description of the issue
• Payment receipt or Razorpay confirmation email, if available

You may also use our contact form. We aim to respond to billing requests within 2 business days.

6. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Material changes will be posted on this page. Purchases made before a change remain subject to the policy in effect at the time of purchase, unless applicable law requires otherwise.